Pre-booked appointments are available with all GPs and extended hours appointments these can be booked between 1 and 2 weeks in advance and can be made with the GP of your choice.
Please try to phone after 1pm to book these appointments as the phone lines are very busy in the morning.
New pre-bookable appointments are added every day so if you are unable to get a suitable appointment please try phoning the following day.
If you have an urgent problem, you will be able to speak to a doctor on the telephone that day but it may not be your usual doctor.
Urgent appointments are mainly intended for new problems that have recently arisen and you feel you need to be seen urgently. These appointments are shorter and we will only have time to deal with your urgent problem.
You may be asked to come back for a routine appointment if the problem is not thought to be appropriately urgent.
The practice employs 3 advanced nurse practitioners who are able to deal with most acute illness and some chronic disease reviews. Appointments with the nurse practitioners can be booked in advance and extended hours , they also provide on the day appointments for acute illness.
Practice Nurses/Health Care Assistants
Practice nurse appointments and health care assistant appointments are bookable in advance.
The receptionist will ask you a few questions such as the nature of the problem, any indication of urgency and the telephone number on which the GP can call you back.
The information will be treated in the strictest of confidence.
You do not have to tell the receptionist, but it is very helpful to the doctor who will be calling you back on the telephone. Please provide the receptionist with a contact number and please note the doctor will only try to call you back once, so please be available to take the call.
If you require a house visit please phone the surgery (or have someone call in person to reception) before 10.00am on the day the visit is required. The receptionist will ask for some basic information about the nature of the call and may ask you to speak to the “on call” doctor. This is so that house visits can be prioritised and an appropriate health professional can attend.
The doctors usually share house visits after normal surgery hours. If you have requested a particular doctor, we will do our best to comply.
The doctor on emergency duty will attend requests for visits made after 11.00am that day, but to enable this doctor to respond quickly to emergencies, it would be appreciated if requests after 11.00am were only made for sudden or unexpected illness.
If in any doubt request your visit before 10:00.
Home Visiting Guidelines
In order to ensure that you receive the best care and to make the most appropriate use is made of your GP services, please attend the Surgery whenever possible.
GP visit recommended
Home visiting makes clinical sense and is the best way of giving medical opinion, in cases involving:
- The terminally ill
- The truly housebound patient for whom travel to premises by car would cause deterioration in their medical condition.
GP visit may be useful
- Following a conversation with a health professional, it may be agreed that a seriously ill patient may be helped by a GP’s visit.
GP visit is not usual
In most of these cases a visit would not be an appropriate use of the GP’s time or best for you:
- Heart attack – severe crushing chest pain. The best approach is to call an emergency paramedic ambulance.
- Common symptoms of childhood: fevers, cold, cough, earache, headache, diarrhoea/vomiting and most causes of abdominal pain. These patients are usually well enough to travel to the surgery. It is not harmful to take a child with fever outside.
- Adults with common problems such as cough, sore throat, influenza, general malaise, back pain and abdominal pain are also readily transportable to the doctor’s surgery. Transport arrangements are the responsibility of the patients or their carers.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Edinburgh University Medical Students
We regularly have medical students attached to the Practice as part of their undergraduate training in General Practice. This can involve them observing while you see your doctor or assessing patients prior to being seen by the doctor.
Queen Margaret University Nursing Students
We regularly have nursing students attached to the Practice as part of their undergraduate training. This can involve them observing while you see your nurse or taking part in your treatment with your consent.
Please feel free to decline to have a student present during your consultation.